COVID-19 Big Sky Resort
After Sunday March 15, ski operations at Big Sky Resort will cease. Restaurants will remain open situationally and lodging will close by Sunday March 22. The Resort emphasized a relaxed cancelation policy. All future reservations will be automatically processed for refunds. For efficiency, email the Resort at email@example.com with your name and confirmation number for cancellation. Emails will be responded to in the order they are received.
Lessons may be refunded or used for future credit. Board and ski rentals purchased before March 10 can be used as credit. Rental purchases after March 10 may be refunded.
Seasonal employees are encouraged to return home by Sunday, following the model of many university and college campuses that have closed their dorms. “We believe it's best to unwind close quarter housing wherever possible,” Taylor Middleton, COO of Big Sky Resort, said on Sunday. The Resort aims to work with employees during this transition period, understanding the complexity of the situation.
Those that cannot travel due to self-quarantine advisements, travel restrictions or other hardships are in contact with managers and Human Resources to make accommodations.
The season has not been officially called off, but there is not enough information to know whether a reopening could happen before the end of the winter, Middleton said.
Same goes for summer operations. “We hope that these efforts that are happening across the United States will control the virus and that the contagion curve will get flattened, and then the virus will run its course and maybe by summer we’ll be done with it,” Middleton said.
Hand washing, sanitization and social distancing are continually encouraged. The full-time workforce remains employed—some are getting set up to work remotely and the Resort plans to work with those who are uncomfortable coming to work.
“There’s as much work in closing down a resort as there is opening one up. We’re going to do it carefully and safely and thoughtfully with regard to COVID-19,” Middleton said.
His last remarks were directly to the Big Sky community.
“We know how hard this decision is on our business community in Big Sky. We did not take this lightly and we did everything we could do to avoid doing this. We know it’s going to have consequences, and we felt there were no options, but we are sorry for the impact it is having on the larger, greater business community in Big Sky.”
Call 800-548-4486 for reservation questions. Please keep in mind call volumes are high. (Updated March 19)